FAQs
Questions about working with Aevora
Answers focused on getting started, reaching support, and finding documentation. For product questions specific to your facility, contact us directly.
How do we get started with Aevora?
Fill out the form on our Contact Us page with a few details about your facility and its sector. Our team will reach out to walk through your facility's needs and arrange next steps from there.
Can we see Aevora in action before committing?
Yes. Reach out through the Contact Us page and mention that you'd like a walkthrough — we'll arrange a session tailored to your facility type (clinic, hospital, pharmacy, or specialized centre).
What information should we include when we contact you?
Your name, a working email address, and which sector best describes your facility. A contact number is optional but helps us reach you faster if a quick call would be more efficient than email.
How do we reach Aevora Support once we're a customer?
Facility staff can submit a support ticket directly from within Aevora, which goes straight to Aevora Support with reply threads and file attachments. You can also email info@aevorasystem.com for account or facility-level questions.
Where can we find documentation for a specific module?
Our documentation site at docs.aevorasystem.com covers Getting Started, Clinical, Finance, Operations, Support, and Administration in detail, with screenshots for each workflow.
Does Aevora work with our facility's existing PhilHealth and HMO processes?
Aevora is built around Philippine healthcare identifiers and workflows from the ground up, including PhilHealth and PhilSys fields and HMO tracking. Mention your current setup when you contact us, and we'll confirm the specifics for your facility.
Who do we talk to about a partnership or bulk facility rollout?
Use the Contact Us form and select the sector that best matches your primary facilities, and note in your message that you're inquiring about multiple facilities or a partnership — our team will route it accordingly.